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Online Appointment Booking Terms and Conditions
- Appointments booked online cannot be cancelled / transferred by the patient. Change of doctor or appointment date is also not allowed.
- Failure to report on time on the appointed day will be treated as no show.
- Appointment slots / time is only provisional and is subject to change based on the duty schedule of the concerned doctor.
- Jubilee Hospital reserves the right to cancel or reschedule the appointment at any time, to accommodate emergency patients.
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In the event of any cancellation / rescheduling, the same will be intimated to the patient through telephone / SMS or Email provided by the patient at the time of online registration. The patient shall be entitled to accept the rescheduled date / time slot.
- In the event of cancellation / rescheduling of the appointment by Jubilee Hospital, the Hospital will be liable only to refund the collected fee and will not be responsible for any other cost, expenses or damages.
- Please provide at-least Confirmation printout / SMS when you present yourself at the Hospital.
- If you have problems while booking new online appointments, please call 0487-2432200.
- Use New Patient Link, if it is your first visit. If you already have an existing Register Number, please use – Review Registration Link.
- Before fixing the appointment, the User is advised to carefully check the details, the credentials and terms and conditions applicable to the Service Provider.
- On arrival, if you have problems with your new online appointments, please contact our Front Office.
Cancellation / Refund policy
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There is no cancellation / refund option for the end users after payment is made. In case of duplicate payment, please approach Front office or accounts department of the institution for refund with proof of the transaction reference/ your bank statement. Refund will be processed within 07-10 working days depending on respective payment gateway processing and card issuing bank policies.
Telemedicine Disclaimer
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Disclaimer: Tele-Video Consult (or) Online Consultation
- Jubilee Mission Hospital is offering Tele or Video consults where patients are not being able to reach the clinic.
- A Tele or Video consult can never be compared to a normal in-clinic consult where the doctor is able to physically examine the patient.
- You are advised to come to the clinic for consults whenever you are in a position for the same. If the consult cannot wait, then only you should opt for a Tele or Video consult.
- You are advised to confirm the diagnosis, get a prescription and start with your advised treatment plan. Whenever you are able to come to the clinic for a physical consult, please do. In case your symptoms/condition does not improve, immediately reach out to us or visit the nearest hospital.
- By accepting Tele or Video consultation, you agree and accept that the consultants/doctors and all personnel directly or indirectly involved with any part of the Tele or Video consult set up shall not be held responsible in the unlikely event of an error in diagnosis or management due to the occurrence of sub optimal technical conditions. While every attempt will be made to ensure ideal conditions, unforeseen situations may occur.
- Jubilee Mission Hospital and/or its doctors shall not be responsible for complete accuracy of Tele or Video consultation, limited in its scope as it is, with no physical examination of the patient being possible. While every attempt will be made to ensure comprehensiveness of the consultation, unforeseen situations may arise. Your accepting Tele or Video consultation will be taken as your consent for a Tele or Video consult with its ingrained limitations.
Before booking TELEMEDICINE, call +91 7994724568 (10 AM to 4 PM) Monday to Saturday to confirm the doctor's availability.
WhatsApp with 4G connection is required for TELEMEDICINE
By clicking on I Agree you are agreeing to the above terms and conditions including any changes in terms and conditions updated from time to time through our website.
citizen charter
Rights of Patients:
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- Right to information
- Right to records and reports
- Right to Emergency Medical Care
- Right to informed consent
- Right to confidentiality, human dignity and privacy
- Right to second opinion
- Right to transparency in rates, and care according to prescribed rates wherever relevant
- Right to non-discrimination
- Right to safety and quality care according to standards
- Right to choose alternative treatment options if available
- Right to choose source for obtaining medicines or tests
- Right to proper referral and transfer, which is free from perverse commercial influences
- Right to protection for patients involved in clinical trials
- Right to protection of participants involved in biomedical and health research
- Right to take discharge of patient, or receive body of deceased from hospital
- Right to Patient Education
- Right to be heard and seek redressal
Responsibilities of Patients and Caretakers:
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Along with promoting their rights, patients and caretakers should follow their responsibilities so that hospitals and doctors can perform their work satisfactorily.
- Patients should provide all required health related information to their doctor, in response to the doctor’s queries without concealing any relevant information, so that diagnosis and treatment can be facilitated.
- Patients should cooperate with the doctor during examination, diagnostic tests and treatment, and should follow doctor’s advice, while keeping in view their right to participate in decision making related to treatment.
- Patients should follow all instructions regarding appointment time, cooperate with hospital staff and fellow patients, avoid creating disturbance to other patients, and maintain cleanliness in the hospital.
- Patients should respect the dignity of the doctor and other hospital staff as human beings and as professionals. Whatever the grievance may be, patient / caregivers should not resort to violence in any form and damage or destroy any property of the hospital or the service provider.
- The Patients should take responsibility for their actions based on choices made regarding treatment options, and in case they refuse treatment.